Privacy Policy

Effective Date: 10/17/25
Optimum Care Counseling and Wellness Solutions, LLC (“OCC”)

Optimum Care Counseling (“OCC”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or receive services from us.

1. Information We Collect

We collect information to provide quality care and improve our services. The types of information we may collect include:

• Personal information: name, date of birth, phone number, email address, and mailing address.

• Health information: information you share during sessions or in forms related to your mental health, treatment, or insurance coverage.

• Technical information: website usage data such as IP address, browser type, and pages visited (used for site improvement only).

• Payment information: if you make payments online, limited billing information may be collected through secure third-party processors.

We only collect information that is needed to provide services, schedule appointments, and communicate with you effectively.

2. How We Use Your Information

Your information may be used to:

• Schedule and manage appointments.

• Communicate with you about your care.

• Process payments or verify insurance benefits.

• Improve our website and services.

• Meet legal and ethical requirements as a healthcare provider.

We do not sell or share your personal information for marketing or advertising purposes.

3. HIPAA Compliance

Because OCC provides mental health services, we follow the Health Insurance Portability and Accountability Act (HIPAA). This means your health information (Protected Health Information or “PHI”) is kept private and secure. Your PHI is only shared when:

• Required by law,

• Necessary for your treatment, billing, or healthcare operations, or

• You provide written consent.

4. How We Protect Your Information

We use physical, electronic, and administrative safeguards to protect your information. These include:

• Secure electronic health record (EHR) systems,

• Encrypted telehealth sessions,

• Password-protected devices and files, and

• Training for staff on confidentiality and data privacy.

While no online system is 100% secure, OCC uses industry-standard measures to keep your data safe.

5. Cookies and Website Tracking

Our website may use cookies or analytics tools to understand how visitors use the site and to improve user experience. Cookies do not collect personal or medical information. You can turn off cookies in your browser settings at any time.

6. Third-Party Services

We may use secure third-party platforms to support care, such as:

• Telehealth and scheduling systems for virtual sessions,

• Payment processors for billing, and

• Email or SMS services for appointment reminders.

Each third-party vendor must also follow privacy and HIPAA compliance standards.

7. Your Rights

You have the right to:

• Access your health information.

• Request corrections to your records.

• Ask for limits on who sees your information.

• Get a copy of this Privacy Policy at any time.

To request access or changes to your records, contact us at servicerequests@optimumcarecounseling.com.

8. Links to Other Websites

Our website may contain links to other websites or resources. OCC is not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted here with the “Effective Date” listed at the top.